Visitor Experience Manager

Love people? Join us as our new Visitor Experience Manager!

Located on the coast in the city of Wollongong, the heart of Dharawal Country, Merrigong Theatre Company is one of Australia’s most dynamic regional performing arts companies. We are an independent not-for-profit company operating Wollongong’s Illawarra Performing Arts Centre (IPAC), and the Wollongong Town Hall. We also create, commission, produce and present exciting, innovative professional theatre. 

We are seeking an experienced, energetic Visitor Experience Manager to lead our Visitor Services teams and ensure an excellent, coherent visitor experience across our all our venues and program streams.

The successful applicant will work collaboratively across our organisation to develop systems and processes which will improve our understanding of our customers and support data-driven decision-making. You will drive positive change through the implementation of continual improvement processes across the Visitor Services teams and you will be committed to creating welcoming environments that are inclusive and accessible.

The environment is fast-paced and creative and requires extensive experience in some Front-of-House capacity.  You will have experience in leading and motivating teams, building a positive culture and empowering staff.

We offer flexible hybrid work arrangements, complimentary tickets to shows, opportunities for development and a free Employee Assistance Program.

This is a great opportunity to make your mark in a vibrant and successful organisation that is a recognised arts industry leader. 

The position description can be found by clicking on the link below. 

https://merrigong.com.au/about-us/work-with-us/

How to Apply: Please send your application to recruitment@merrigong.com.au

• Please include: a current resume with two referees
• responses to the selection criteria 

Notes for addressing the selection criteria:                                                                                Please include a short paragraph explaining and describing how you meet each selection criteria listed in the Position Description, giving examples wherever possible. Please include details that highlight your experience, skills, knowledge, and qualifications that are relevant to the position. 

If you require further information about the position, or just want to have a chat about whether our company is a fit for you, please contact Rachel Francis, General Manager: rfrancis@merrigong.com.au

Merrigong encourages applications from diverse backgrounds including First Nations peoples, people from culturally and linguistically diverse (CALD) backgrounds, people who identify as LGBTIQ+ and people with disabilities or who are d/Deaf.

Applications close: 5:00 pm Sunday 11 June 2023

Interviews will be held on: Thursday 15 June and Friday 16 June